1 - You have one day to decide if the product is not suitable for you, if not, you can contact us within one day from the day you receive it.
2 - The products that are returned must be unused with the original package, and we cannot return the used product, if it is damaged or washed in any way.
3 - We do not accept the goods returned by you without checking with us first.
4 - Return shipping charges are non-refundable.
Exchange within 48 hours of receipt
Note: Original shipping charges, cost to be paid upon receipt and insurance are non-refundable.
Returns are processed within 5 working days after we receive the package. The refund method depends on the payment method. The following are the policies:
In the event of payment by credit card:
The amount paid will be returned to your credit card according to your requirements.
please note :The return of the amount to the bank account takes approximately 48 hours. As for returning the amount to the card account, it takes approximately 10 to 30 working days. . An email will be sent once the return has been completed.
In the case of payment by cash on delivery (COD):
If you paid by COD, the amount will be returned to the bank account and you can use it with the voucher code and points on your next purchase. Returning the amount to the bank account takes approximately 48 hours.
Please note that the balance for cash on delivery in Darlana Wallet cannot be transferred to another account or any bank card.